FNI has developed a blue print for establishing desktop support services offices at customer sites. This includes the organization, skills, quality metrics, reporting, project structure and operational procedures that are critical to every aspect of meeting the customers' delivery expectations. The range of desktop services provided by FNI includes:

Inventory Management: 
receipt and processing of requests for all equipment, request tracking and inventory control. 

Workstation Configuration: 
assembly and setup of all purchased equipment, including image download and application installation.

Installations: 
assure that all hardware, network connections and requested applications are operational and acceptable to the end user. 

Parts and Spares: 
procure, manage and restock inventory of all replacement parts, return all replaced parts where required under warranty or exchange policy.

Moves, Adds and Changes: 
changing physical locations of a hardware, system setup, adding capacity, upgrades, parameter modifications, etc.

Asset Management: 
development of operating procedures to support change control and asset disposal through trade-in or disposal program for retiring assets.